If you’re not a WBOS VIP and you didn’t get their email yesterday with the announcement about the format change, you’re probably a little confused right about now. Actually, I received the email, but I’m still confused. I wrote about it here. You can also read a short announcement in RadioInsight about it here.
If you try to go to the old site, you’re redirected to what I would consider a one page “ad.” (Caveat: That’s at least for now…I’m sure a new site will be up soon, but it probably won’t be until it’s “safe.”) Although my memory could be faulty, as I recall, this is what they did the last time they made a major format change.
On this new one page site, with the exception of the links to the TOS and the Privacy Statement, the only other link is opening up my Windows Media Player and playing a live stream, something that I would not have expected. There is no link on this page to communicate with the station. So, if you didn’t receive the email announcement with link to a feedback form, you’re out of luck — at least for the moment.
This whole experience gives the impression that WBOS doesn’t actually want customer feedback.
What are they afraid of?
Got Thoughts? Please share them here or in the previous post so that WBOS can know how you feel.